
Frequently Asked Question
Collapsible content
How do I order parts?
Ordering is easy - just enter your vehicle identification number (VIN) and we'll show you the right parts.
Do I need to provide my Vehicle Identification Number (VIN) when ordering?
Yes, we require your vehicle identification number so we can source the correct part.
What countries do you ship to?
We use EMS and international delivery companies to deliver to many countries, including Africa. For more information on delivery, click here .
How much is the shipping fee?
Shipping costs vary depending on the shipping destination and the size and weight of the parts. We will inform you of the exact shipping cost after you place your order.
How many days will it take to deliver?
Normally, it takes about 5 to 10 business days for EMS, but it depends on your region.
What payment methods do you accept?
We accept credit cards (Visa, Mastercard, JCB, etc.).
More information on payment here .
If the part doesn't fit my vehicle, can I return or exchange it?
We will arrange the parts based on the vehicle identification number, so they will generally fit, but if there is any chance they do not fit, please contact us.
Can I cancel my order after placing it?
Cancellation is possible before the parts are arranged. After the parts are arranged, we will respond depending on the situation.
As a general rule, cancellations cannot be accepted, so please make sure that you have entered your vehicle identification number correctly before placing your order.
What should I do if the product arrives damaged?
Please check the product immediately upon arrival and contact us with any damages, including photos.
How can I contact you?
Please feel free to contact us via the inquiry form on the site or by email. English support is also available.